Become a Leader in the Delivery of Government Services
This non-degree certificate program will prepare current and aspiring Customer Experience (CX) practitioners in government and industry sectors to develop or enhance their proficiency in the business practices of CX and enhance their leadership skills and capabilities. It provides a comprehensive understanding of CX principles and practices, along with actionable skills and tools to tackle real-world challenges. These challenges include understanding how the government is implementing CX strategies and practices to transform service delivery, securing stakeholder buy-in for internal and external adoption, breaking down institutional silos, using data to assess performance improvements and tell your story, gaining leadership support through data and storytelling and designing services that meet the needs of all.
This transformative program offers an applied learning experience to equip information technology, digital services and CX practitioners with the knowledge and skills to build, implement, and lead the citizen services strategy, resulting in a citizen-centric mindset across all functional areas.
Program Information
Next Cohort: To Be Announced
Delivery: Hybrid; online sessions and in-person sessions at Mason Square (formerly the Arlington Campus)
Cost: $8,500
Personal Consultation
Contact us to schedule an advising session:
Email
(703) 993-6725
Meet Your Faculty Leads
Amanda Chavez, Vice President of Customer Experience at NuAxis Innovations, is an expert in starting and scaling customer experience (CX) and human-centered design (HCD) practices across the Federal landscape.
CEO and Founder of Dorris Consulting International
Founder and President of the Public Service Leadership Academy
Martha A. Dorris is the CEO and Founder of Dorris Consulting International, a consultancy dedicated to enhancing the lives of government customers, including employees, through improved government services. With extensive knowledge of government operations and expertise in citizen services and customer experience, Martha aids governments in increasing their efficiency and effectiveness in delivering exceptional services. She is also the Founder and President of the Public Service Leadership Academy, which aims to cultivate the next generation of leaders.